Store Credit/ DOA Policy

Aqua-Lon Reefing prides itself on a customer friendly and hassle free Dead on Arrival (DOA) policy. 

At Aqua-Lon Reefing, we are committed to providing a smooth and hassle-free experience. Our DOA policy is designed to be fair, clear, and customer-focused.

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Shipping Schedule We only ship Tuesdays and Wednesdays to reduce the risk of delays and avoid weekend holdovers, ensuring your livestock arrives healthy and on time.

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If You Receive a DOA (Dead on Arrival)

1. Submit a DOA Claim Within 2 Hours of Delivery 

(FAILURE TO DELIVER DOA PICTURES WILL RESULT IN A DENIED CLAIM, PICTURES SUBMITTED AFTER THE 2 HOUR DEADLINE YET WITHIN 24 HOURS WILL RESULT IN A PARTIAL CLAIM AMOUNT IF ACCEPTED)

Take two clear photos under white light:

One of the deceased item in the sealed bag

One out of the deceased item, placed on the Styrofoam box lid

(Failure to provide clearly taken picture will result in automatic claim denial)

Upload the images using our DOA Credit Submission form under the Contact section of our website.

Or Contact Danny Directly through our Facebook Buisness page Aqua-Lon Reefing. 

 

2. Important Notes

Additional forms may be required if the shipment is a total loss due to image upload limits.

Claims must follow all instructions precisely. Failure to do so may result in a denied claim.

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Policy Coverage & Exclusions

What’s Covered: Store credit equal to the value of the DOA item(s). This credit can be applied to future purchases or a replacement of similar value.

 

What’s Not Covered:

Shipping costs

Promotional or giveaway items

Weather-related carrier delays (e.g., heat waves, freeze warnings, floods)

Carrier Delays

Incorrect addresses provided at checkout

Packages refused at delivery or not picked up from UPS within 4 hours

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Acclimation & Stress Considerations

If your coral or aquatic life arrives stressed but alive, please notify us immediately. We understand shipping stress can happen, and we’re happy to work with you to find a solution. Please allow time for proper acclimation.

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No Refunds or Returns

All live purchases are final. Valid DOA claims will be honored with store credit only, not cash refunds.

All Online Purchases via aqua-lonreefing.com, Live Stream Sales via TikTok and by appointment sales are in agreement to these terms and policies. 

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