Terms and Conditions

                                                                            BUY WITH CONFIDENCE

When you make a purchase from aqua-lonreefing.com you can buy with 100% confidence. Each customers purchase comes with a commitment from the Aqua-Lon Reefing's team for the health of your animals and satisfaction of your order. No hassles, just provide us with a photo of the Aqua-Lon Reefing Frag (originating from Aqua-Lon Reefing) within 24 hours, a photo of your Aqua-Lon Reefing coral colony within 24 hours, or a video of the Saltwater Fish within 24 hours. All Saltwater Inverts and Aqua-Lon have an arrive alive guarantee only.

If your new livestock addition does not stay alive for the guarantee period we will issue you a store credit. We do not cover any shipping costs for credited livestock. FedEx/UPS delays due to weather or mechanical failure which result in loss may not be covered under our guarantee. We are not responsible for incorrect addresses provided by the buyer. Please know that we will do whatever we can to make it right!

Email us with a clear picture or video of the deceased Aqua-Lon Coral Frag (excluding Aqua-Lon Outlet Corals) within 24 hours of delivery for coral.

Email us with a clear picture or video of the deceased Saltwater Fish within 24 hours from the time posted by FedEx.

Aqua-Lon Outlet Corals and Saltwater Inverts NEED to have a picture or video of the DOA item submitted THE SAME DAY of arrival.

1. DO NOT remove the coral from the plug for 5 days or guarantee is void.
2. DO NOT discard or ship the specimen back without Aqua-Lon Reefing’s authorization, doing so will void the guarantee.
3. DO NOT refuse the shipment if box is leaking or appears damaged or guarantee is void.

                                      Guarantee applies to shipments only, not local pickup.

It is up to our discretion to void your guarantee if we believe your tank is not in suitable conditions to keep your animals alive and healthy.

All live stock orders have to meet a minimum order total of $75.00